Your Questions, Answered
You've probably got questions. That's a good sign. It means you're doing your homework, and the homeowners who do their homework are exactly the kind of people we like working with. Below you'll find honest answers. If you don't see yours here, call us directly at (210) 992-2085. No scripts. No call center. Just a real conversation.
HOW IT WORKS
WHY TRUST US
SITUATIONS WE HANDLE
How does selling my house to The House-Buying Company actually work?
You call us at 210-992-2085or fill out the form at the bottom of the site. We schedule a time to walk through your property (usually within 24-48 hours). During that walkthrough, we look at the home's condition, the lot, the neighborhood, and recent comparable sales. Then we sit down with you and show you exactly how we calculated our offer. Every line. Every number. If it works for you, we open with a local title company and close on your schedule. If it doesn't work for you, we shake hands and you owe us nothing.
How fast can you close?
If you need to move fast, we typically can close in as little as 7 days. If you need 60 days to figure out your next step, that works too. You pick the date. We build around it.
Do I need to clean or fix up my house first?
No. Don't patch the drywall. Don't mow the yard. Don't apologize for the carpet. We buy houses in the condition they're in right now, and we've seen everything from minor cosmetic wear to major structural damage. Your home's current condition is already factored into our offer, so there's nothing you need to spend money on before we close.
What paperwork do I need to have ready?
You don't need to gather anything upfront. The title company handles the title search, deed preparation, and closing documents. If there are any issues (liens, probate, title clouds), we work through them with the title company on your behalf. You just show up, sign, and get paid.
Who handles the closing?
We use a reputable, independent title company. They handle all the legal paperwork, ensure the title is clear, and wire your proceeds directly to your account. We never handle your money. The title company does, because that's how legitimate transactions work.
How do you determine what my house is worth?
We start by asking you what you think your home is worth. Nobody else does that, and there's a reason we do. It opens an honest conversation. From there, we pull recent comparable sales in your area, assess the property's condition based on the walkthrough, and calculate a number using real data. Then we show you the math. Not a vague "market analysis." The actual line-by-line breakdown so you can see exactly how we arrived at our offer.
Will your offer change after you see my house?
This is one of the biggest problems in our industry, and we need to be upfront about it. Some companies give you a high number on the phone, then show up and suddenly "find" enough problems to drop the price by twenty or thirty thousand dollars right before closing. We don't do that. We make our offer after we've walked the property, not before. That means the number we give you is the number we close on—period. The only exception is if we uncover a major issue that couldn’t have been identified during our visit, and if that ever happens, we’ll document it and go over it with you in full.
Is your offer going to be below market value?
Yes, and here's why. A cash offer means no agent commissions (which typically run 5-6% of the sale price), no closing costs for you, no repairs, no staging, no months of waiting, and no risk of a buyer's financing falling through. When you add all of that up, the gap between a cash offer and a retail listing price is often much smaller than people expect. We encourage you to compare. Get our offer, then talk to an agent if you aim to achieve retail pricing and can wait to sell.
What if I owe more than my house is worth?
We can still have a conversation. Depending on your situation, there may be options like a short sale or other creative solutions. We'll walk you through what's possible and what isn't, and we'll never pressure you into something that doesn't make sense for your finances.
Are there any fees, commissions, or hidden costs?
Zero. No commissions. No service fees. No "administrative costs" that magically appear at closing. We pay all standard closing costs. The offer we give you is the amount you walk away with, minus any outstanding liens or property taxes owed on the home. That's it.
Are you a real company or just someone flipping contracts?
The House-Buying Company is a family-owned business based in Spring Branch/Canyon Lake, Texas. Our founder is a USAF veteran with a background in construction and service projects and his wife and co-founder is a former teacher. When you call (210) 992-2085, you're talking to the people who actually buy the house. Not a middleman. Not a franchise. Not a call center.
Do I have to decide right away?
No. You don't have to decide today. You don't have to decide this week. Our offers don't come with countdown timers or fake deadlines. Take it to your spouse, your attorney, your financial advisor, your adult children. Sleep on it as long as you need. When you're ready, we're here.
Should I sell to you or list with a real estate agent?
It depends entirely on your situation. If you have time, money for repairs, and a home in good condition, listing with an agent might net you more on paper. But if you need speed, certainty, privacy, or you can't afford to make repairs, a cash sale eliminates the risk and the wait. We can show you what your home would likely sell for on the open market right alongside our cash offer. Then you decide.
What's the difference between you and those "We Buy Ugly Houses" companies?
We're not a franchise. We don't use a national script. We're a family-owned operation based right here in the Hill Country. Some of the national companies use a franchise model where quality, transparency, and offer prices vary wildly from one office to the next. We answer to you, not a corporate headquarters.
I've gotten other cash offers. How do I know yours is fair?
Compare the options—that’s one of the most helpful things you can do. As you do, don’t just look at the final numbers. Ask each company to explain exactly how they came up with their estimate.
It’s also important to find out how often that number might change. For example, will they do a walkthrough later and adjust the price if they say they’ve found major issues?
Finally, pay attention to your instincts. If something feels off or a company doesn’t seem fully honest, it’s okay to take that seriously. On the other hand, if a company is clear, consistent, and makes you feel confident they’ll take care of you, that matters too.
Understanding how the price is calculated, how stable it is, and how much you trust the company will help you make a more confident decision.
My house needs major repairs. Will you still buy it?
Yes. Foundation issues, roof damage, mold, fire damage, water damage, outdated electrical, bad plumbing, hoarder conditions, code violations. We've bought homes in every one of these situations. Our background is in construction, so we're not guessing at repair costs. We know what things actually cost to fix, and that knowledge is built into our offer so you don't have to worry about it.
Can you buy my house if it's in foreclosure?
Yes, and timing matters. If you're behind on payments and have received a notice from your lender, call us at (210) 992-2085 as soon as possible. Texas foreclosure timelines move fast, and the sooner we can start the process, the more options you have. We can often close before the foreclosure sale date, which protects your credit and puts cash in your hand.
Can you buy my house if I inherited it and it's in probate?
Yes. We work with probate properties regularly and understand the legal process involved. Whether you're the sole heir or one of several family members trying to agree on what to do, we can walk you through how a cash sale works within the probate timeline. We also handle situations where multiple heirs are in different states.
What if I have tenants in the house?
Not a problem. We buy occupied properties. You don't need to evict your tenants before selling to us. We handle the tenant situation after closing.
Can you buy my house if I owe back taxes or have liens?
Yes. Outstanding property taxes, IRS liens, mechanic's liens, or HOA liens can all be resolved through the closing process. The title company identifies what's owed, those amounts are paid from the sale proceeds, and you receive the remainder. No surprises.
What if my house is vacant and I live out of state?
We buy vacant homes all the time, and distance isn't a problem. We can do the walkthrough without you present if you give us access, and closings can be handled remotely through a mobile notary. You don't have to fly to Texas to sell your Texas house.